Phresh Policies

To ensure a relaxing experience and allow time to fill out any necessary personal information, please arrive 15 minutes prior to your reservation. Arriving late for your appointment may require us to shorten the length of your service or reschedule your appointment. If you are running late for your appointment, please call us and let us know and we will do our best to accommodate you.

Cancellation/No-Show:

Out of respect to our guests and our service providers, a 24 hour cancellation notice is required on individual services. Any no-show or cancellation less than 24 hours prior to the start of the appointment will be charged 50% of the total scheduled services. A valid credit card on file is required to book services.

Group Cancellation Policy

All parties of two or more require a valid credit card or gift card on file to confirm the group appointments. Any no-show or cancellation less than 48 hours prior to the start of the appointment will be charged 50% of the total scheduled services.

Multiple Service Policy

When booking three or more services on one day a valid credit card or gift card will be required. Any no-show or cancellation less than 48 hours prior to the start of the appointment will be charged 50% of the total scheduled services.

Online Appointment Cancellations

To cancel or make changes to your online reservation, please call our guest services at 651.288.4040 for Grand Ave and 763.450.1111 for West End.

Payment Method

We accept cash and all major credit cards. We do not accept checks.  Prices are subject to change without notice.

Returns

Unopened, unused products may be returned within seven (7) days for a full refund. Sales are final on all clearance items.

Our Promise

Unlike other spas and salons, we practice the highest form of team service. Our team members are non-commissioned and will all strive to bring out the best in you and deliver a delightful experience. If for any reason you are not satisfied with your service or experience, please contact us and we will do everything we can to make it right.