West End: Book Appointment or call 763-450-1111  | Grand Avenue: Book Appointment or call 651-288-4040

Event Policies

Securing Appointment Date

Below is a list of things we will need to start the process of scheduling your group:

  1. Your name and contact information, including phone #, address, and email.
  2. The first and last names of the people wanting to receive services.
  3. The specific services they would like to receive.
  4. The date and time frame that work for you.
  5. An initialed and signed copy of our policy & payment agreement (required prior to holding any of the appointments).
  6. Referral points or other promotions are not valid for groups of three or more.

Your appointment date(s) and service(s) will be secured when a valid credit card is on file and all the above information is received. All bookings for events are made on a “first-come-first-served” basis. No dates will be guaranteed without a credit card on file.

Cancellations:

We require a 48 hour cancellation notice. if appointments are cancelled after that time, 50% of the service totals will be charged to the credit card on file.

Payments

18% gratuity will be added to each service provider(s) services. We accept all major credit cards and cash. We do not accept personal or travelers checks. We cannot guarantee to service extra appointments without prior notice, but we will do our best to accommodate them!

Confirmed Booking & Schedule

Once we have a valid credit card on file, the party contact will receive a confirmed itinerary of the day’s appointments. in this itinerary, you will be given the times of each appointment, each of which is subject to our lateness & cancellation policies (below). The party contact will also receive a detailed invoice for scheduling and payment purposes. your party guest list and service selections must be confirmed 1 week prior to scheduled date.

No Shows/ Lateness:

Your promptness is required and appreciated in order to effectively accommodate your group. We request that you arrive 15 minutes before your scheduled appointments. We cannot guarantee appointments for party members arriving more than 10 minutes past their scheduled appointment times. This is considered a no show/late cancellation. If time allows, the client will have the option of accepting an abbreviated version of the scheduled service at no discount. Guests will be charged the full amount of the service for all services booked. We are unable to switch appointment times or services around on the day of the event to accommodate late guests.