West End: Book Appointment or call 763-450-1111  | Grand Avenue: Book Appointment or call 651-288-4040

Event Policies

Securing Appointment Date

Below is a list of things we will need to start the process of scheduling your group:

  1. Your name and contact information, including phone #, address, and email.
  2. The first and last names of the people wanting to receive services.
  3. The specific services they would like to receive.
  4. The date and time frame that work for you.
  5. An initialed and signed copy of our policy & payment agreement (required prior to holding any of the appointments).
  6. Referral points or other promotions are not valid for groups of three or more.

Your appointment date(s) and service(s) will be secured when a valid credit card is on file and deposit has been received. All bookings for events are made on a “first-come-first-served” basis. No dates will be guaranteed without a credit card on file.

Deposit:

All events require a deposit of 50% of all booked services. This fee will be refunded day of, after all services have been completed.

Payments:

18% gratuity will be added to each service providers services and will be completed with our Guest Services Team at checkout. We accept all major credit cards and cash; however, personal or travelers checks are not accepted.

Confirmed Booking and Schedule:

Once credit card information has been received, parties will receive a detailed itinerary listing the day’s appointments and cost of each service.  Itinerary must be reviewed, signed, and returned to the Event Coordinator.  These services are subject to our lateness & cancellation policies (see below).  Your party guest list and service selections must be confirmed one (1) week prior to scheduled date.  The Event Coordinator will contact you 72 hours before the one week mark as a reminder.  We cannot guarantee to service extra appointments without prior notice, but we will do our best to accommodate them!

Cancellations:

We require one (1) week notice for any cancellation or service changes. If appointments are cancelled after that time, 50% of the cancelled service total will be charged.  Services changed less than one (1) week prior to the event date will be charged the full amount of the original scheduled service.

No Shows/ Lateness:

Your promptness is required and appreciated in order to effectively accommodate your group. We request that you arrive 15 minutes before your scheduled appointments. We cannot guarantee appointments for party members arriving more than 10 minutes past their scheduled appointment times. This is considered a no show and 50% of that service total will be charged to the credit card on file. If time allows, the client will have the option of accepting an abbreviated version of the scheduled service at no discount. Guests will be charged the full amount of the service for all confirmed services booked. We are unable to switch appointment times or services around on the day of the event to accommodate late guests.  If the late client chooses to not get a service, 50% of their original service fee will be charged. 

Before or After Business Hours:

If your party requires phresh spa and salon to open early or close late, an additional facility fee of $50.00 will be added to your party’s grand total and charged to the credit card on file unless otherwise noted. This fee is independent of the standard 18% gratuity, service totals, and deposit. The facility fee is non-refundable. 

Food and Beverages

Groups can take advantage of our catering options or are welcome and encouraged to bring in food and beverages for their party. Phresh has refrigeration and is able to supply dishes, glasses, silverware and serving dishes available for use (please notify at time of booking).

Day Of:

It is important to note that to make sure everything goes smoothly that everyone arrive fifteen (15) minutes before their scheduled appointment and individually check in with our Guest Services Team. It will not be possible to switch appointment times or services around on the day of to accommodate late guests.